FREE SHIPPING WORLDWIDE!

FAQ's


Q: What is Meow Means Love?

Meow Means Love is a small but motivated online store specializing in products for cat lovers and their cats! The interests of our customers are always the top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you.

Q: When will my order arrive? What are your shipping times?

Estimated delivery time is about 14-35 business days. Please make sure to provide the correct shipping address. Meow Means Love can NOT be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address. There will be an additional charge for re-delivery should nobody be present to receive the package.

Q: Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.

Q: I placed an order, but I didn't receive a confirmation email. What's going on?

Please check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a message from our Contact Us page.

Q: How secure is my online order?

We take great measure to ensure shopping with us is safe and secure. We use encrypted SSL security to ensure that your credit card information is 100% protected! You can feel safe making purchases on our platform, because your data is encrypted and protected at all times.

Q: Can I cancel my order?

To cancel your order, we must hear from you in 48 hours since placing that order. Otherwise your order will be processed and shipped out according to our terms. Please note that any orders that have already been packed or shipped cannot be cancelled. Keep in mind, we may not be able to cancel it if our warehouse has already begun processing your order.

Q: What payment methods do you accept?

We Accept all major credit cards and PayPal.

Q: When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10-20 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Following are the terms and conditions that constitute our Shipping Policy. 

Shipping

We provide 100% FREE Standard Shipping to the U.S. on all orders. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.

Delivery
Estimated delivery time is about 14-35 business days. Please make sure to provide the correct shipping address. Meow Means Love can NOT be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address. There will be an additional charge for re-delivery should nobody be present to receive the package.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.